Congratulations Rushil Bhardwaz, Stephen Blacknell, Andrew Desmarchelier, Even Hennie, Peter Johannessen, Kirsty Leckie, Nicole Maye, Andrew Millar, Wim Mondriaan, Matthew Swan and David Whitehead
The Queensland nbn leadership team lead 300 people, and are responsible for connecting our client’s customers to the nbn network – all the way from Cooktown, north of Cairns to the New South Wales border in Australia.
Since 2016, they’ve been responsible for delivering 830,000 connections – more than any other delivery partner in the country – and maintained an outstanding safety record.
But in January 2017, the team faced a seemingly insurmountable challenge – a new client team, and just six months to build rapport before the next package of work came up for tender.
Mindful of the competitive environment, the team took full accountability for improving service delivery.
“We had really strong relationships with the previous management team. But the new team came in with different drivers and we had to respond very quickly. We couldn’t rest on our laurels,” said David Whitehead, General Manager, nbn Queensland.
They quickly established an open and collaborative client relationship and demonstrated a willingness to adapt. By constantly looking for smarter ways of doing things – such as centralising their engineering team – they improved efficiencies and successfully delivered the rollout across a large and varied geographical area.
Their approach led to them being awarded new packages of work that months earlier looked set to go to another delivery partner. Their market share of the Queensland nbn rollout has now grown to more than 85 percent.
“This award reflects the great work that our entire Queensland nbn team delivers for our client and their customers,” David concluded.
Pictured (left to right): David Whitehead, Rushil Bhardwaz, Nicole Maye, Stephen Blacknell, Andrew Millar, Matthew Swan, Peter Johannessen and Even Hennie at the nbn warehouse in Staplyton, Australia.
